Privacy Policy

Privacy Statement

Downtown Business Hotel is committed to protecting the privacy and personal data of our guests, customers, website visitors, and business partners. This Privacy Statement explains how we collect, use, disclose, and safeguard personal information in connection with our hotel operations, website, reservations, and related services.

1. Scope of This Privacy Statement

This Privacy Statement applies to personal information collected:

  • Through our hotel operations and guest services

  • Via our website, online booking platforms, and digital communications

  • During reservations, events, meetings, and loyalty or promotional programs

  • Through interactions with our staff, partners, or service providers

2. Information We Collect

We may collect the following categories of personal information:

2.1 Identification and Contact Information

  • Full name, title, and date of birth

  • Postal address, email address, and telephone number

  • Nationality and government-issued identification details (where required by law)

2.2 Reservation and Stay Information

  • Booking details, arrival and departure dates

  • Room preferences and special requests

  • Payment and billing information

  • Records of services used during your stay

2.3 Payment Information

  • Credit or debit card details

  • Billing address and transaction history

Note: Payment card data is processed securely through compliant payment service providers.

2.4 Technical and Online Information

  • IP address, device type, and browser information

  • Website usage data, cookies, and similar technologies

2.5 Business and Event Information

  • Company name and job title

  • Event, meeting, or conference details

3. How We Use Your Information

We use personal information for the following purposes:

  • To process reservations and provide hotel services

  • To manage payments, billing, and accounting

  • To communicate with you regarding your stay or inquiries

  • To personalize guest experiences and improve our services

  • To comply with legal, regulatory, and security requirements

  • To conduct internal analysis and business operations

  • To send marketing communications where permitted by law

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure website functionality

  • Analyze website traffic and usage patterns

  • Enhance user experience

You may manage or disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing and Disclosure

We may share personal information with:

  • Service providers supporting hotel operations (e.g., payment processors, IT providers)

  • Business partners involved in delivering requested services

  • Legal or regulatory authorities where required by law

  • Professional advisors such as auditors or legal counsel

We do not sell personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Statement

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

7. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

8. Marketing Communications

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our messages or by contacting us directly.

9. Changes to This Privacy Statement

We may update this Privacy Statement periodically. The updated version will be posted on our website with a revised effective date.

10. Contact Us and Grievance Redressal

If you have questions, requests, or grievances regarding this Privacy Statement or our personal data practices, please contact our designated Grievance Officer:

Mr. G. P. Senthilvel
Grievance Officer
Email: senthil@downtownmwc.com